Esher Shipping Policy

Thank you for shopping with Esher. Every order is packed with care, and this policy explains how it reaches you.

Where we deliver

We currently deliver physical products within South Africa only. Digital products are sent by email or download link straight after purchase and are available worldwide.

Processing times

In-stock items are packed and dispatched within 1-3 business days. Personalised and made-to-order pieces need a little more time and are dispatched within5 business days. We'll let you know if your order will take longer.

Delivery

All orders are delivered by The Courier Guy. Delivery usually takes [1–3] business days to main centres and [2–5] business days to outlying areas after dispatch. These are estimates and may be affected by courier delays, weather or public holidays.

Shipping costs are calculated at checkout before you pay. Free shipping may apply to selected orders, as shown at checkout.

Tracking

Once your order is dispatched, we'll email you a tracking number and link from The Courier Guy. Tracking may take a few hours to update.

Address and delivery details

Please check your delivery address and phone number at checkout, as the courier will use them to contact you. If you need to make a correction, email us as soon as possible. If a parcel can't be delivered because of an incorrect address or because no one was available after the courier's attempts, any redelivery or return costs are for your account.

Lost, damaged or delayed orders

Your order is our responsibility until it reaches you. If it arrives damaged, please email us with photos of the item and packaging, and keep the packaging until we've resolved it. If your parcel is lost, we'll replace the item or refund you in full. Where an identical one-of-a-kind piece isn't available, we'll offer a comparable piece or a full refund.

If your order hasn't arrived within the expected time, let us know and we'll follow up with The Courier Guy. Delivery times are estimates. If your order has not been delivered within 30 days of purchase, or by the date stated on a made-to-order listing, you may cancel it in writing and we'll refund the amount you paid.

Changes and cancellations

Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order is dispatched, but not once it's with the courier. Personalised orders can only be changed or cancelled before production starts. Refunds are paid to your original payment method. For returns, please see our Refund Policy.

Questions?

We're happy to help. Email us at info@esher.co.za.

Last updated: 13 October 2026